About
I’m a Head of Data specializing in MLOps, driving end-to-end ML pipeline development and implementation. I bridge data science innovation with production systems — collaborating across teams to deliver streamlined solutions that align with business goals while staying current with emerging AI technologies.
Across nearly a decade I’ve built and led data science teams in fintech and ride-hailing, shipping the models that underwrite credit, catch fraud, retain customers, and drive growth — together with the feature platforms, serving, and monitoring that keep them dependable in production.
Experience
Superbank — Head of Growth Data Scientist
November 2025 – Present · Indonesia
Leading growth-focused data science.
PT Bank Neo Commerce — Head of AI & Data Engineering
July 2024 – November 2025 · Indonesia
Strategic oversight of both Data Engineering and Data Science, driving business impact through advanced analytics and infrastructure.
- Managed the Data Science team directly and provided leadership to the Head of Data Engineering.
- Spearheaded a Dormant Users Prediction Model: 16× improvement in transaction rates (1.37% vs 0.08% baseline) for targeted users in the highest decile.
- Guided a Fraud Model POC that improved fraud detection by ~50%, strengthening the Anti-Fraud Strategy team.
- Supervised a Churn v2 model delivering 1.27× better churn identification in the top 20% of the population versus the prior version.
- Directed three Application Models (SLIK, NON-SLIK, Combined) with supporting Model and Feature Services — a 12% AUC improvement.
- Led construction of a comprehensive Model and Features Platform.
- Drove data-pipeline optimization saving an estimated up to USD 20K / month.
PT Bank Neo Commerce — Head of Data Science
October 2023 – July 2024 · Jakarta, Indonesia
- Mentored and built a high-performing Data Science team; hired 1 Data Scientist and 2 Senior Data Scientists.
- Built an Adoption Model for Growth that cut Cost per Incremental Disbursement by 90.6%.
- Led the Application Score POC for Neoloan — 7% lower default rates at a 50% approval rate.
- Served as interim Head of Anti-Fraud Strategy, establishing processes and documentation across both teams.
JULO — Data Science Manager
January 2022 – November 2023 · Jakarta, Indonesia
- Led 8 data scientists with mentorship and focused goals.
- Revamped the Collection Scores solution to be easily monitored and maintained, reducing cost.
- Built DS utility functions to remove duplicate code and improve collaboration.
- Partnered with Risk, Collections, and Engineering on clear goals and priorities.
- Owned and fully monitored the company’s most critical predictive models: Application, Behavior, and Collection Score.
JULO — Senior Data Scientist
January 2021 – January 2022 · Jakarta, Indonesia
- Designed and built end-to-end Behavior Score and Customer-Facing Score solutions, raising customers’ credit based on repayment and platform history.
- Designed a graduation experiment to fully automate customer graduation.
- Built generic model-monitoring tooling — a standardized way to track model performance, population PSI, and feature stability.
Gojek — Data Scientist
July 2018 – December 2020 · Greater Jakarta Area, Indonesia
- Translated business problems into well-defined data science problems with Product and BI teams.
- Built customer, driver, and merchant credit-scoring models powering PayLater, phone loans, and PMU (Pinjaman Modal Usaha) — extending products to wide populations while holding credit risk.
- Built a collection-score model and designed A/B experiments to prioritize calls/SMS and lift repayment rates.
- Designed a team deployment process with the Data Science Platform team, cutting deployment from a week to a couple of hours.
- Deployed batch model serving, built alerting/monitoring (AUC, Recall, PSI), and translated model performance into business-friendly terms.
- Worked with GCP: BigQuery, GCS, Compute Engine, DataLab.
UangTeman.com — Data Scientist
September 2017 – June 2018
- Deployed a Redash dashboard app for marketing and built campaign-tracking reports.
- Built executive dashboards for company key-metric monitoring and a vintage report for the collection team.
- Built a website-classification model (clustering) to identify gambling sites.
- Designed the Cassandra schema and migrated from MongoDB to Cassandra.
Elephant Talk Communications — Developer
September 2015 – July 2016
- Built scalable, modular micro-services in ET-BOSS using the .NET Framework.
- Developed the business-operations API at the core of the MVNO telecom services software; refactored legacy code toward best practices.
Elephant Talk Communications — Junior Developer
January 2015 – August 2015 · Bandung
- Developed the ETBOSS framework.
Software Engineering Laboratory — Teaching Assistant
June 2012 – October 2014 · Bandung
- Tutored students, created software-design assignments, and graded quizzes.
Accenture — Intern
June 2013 – July 2013 · Indonesia
- CRM Business Team Analyst.
Skills
- Project Management
- Engineering
- Decision Sciences
Languages
- English — Professional Working
- Indonesian — Native / Bilingual
- Chinese — Elementary
Certifications
- Machine Learning with TensorFlow on Google Cloud Platform — Specialization
Education
Institut Teknologi Bandung (ITB) — Bachelor’s Degree, Informatics (2010 – 2014)
Contact
- LinkedIn: in/nugrohosatrijandi
- Email: [email protected]